Returns & Exchanges

At Bondi Meal Prep, we strive for 100% satisfaction with every meal; however, due to the perishable nature of our products, we offer credits or replacements for any items that arrive damaged or do not meet our quality standards.

1

Inspect Your Order

Upon delivery, please immediately check your meals for any signs of damage or temperature compromise to ensure food safety.

2

Document Issues

Take clear photographs of the specific meals or packaging issues and keep your order confirmation number ready for our team.

3

Contact Support

Email our customer care team within 24 hours of delivery with your photos and order details to initiate a claim.

4

Receive Resolution

Once validated, we will issue a store credit to your account or arrange for replacement meals to be included in your next scheduled delivery.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing